I broke down outside of town and was already familiar with the friendly faces of this place having already had them check a small suspension noise that i had when i first started my vacation out there. Fast forward to my 3rd alternator in 2 months. I get this letter after requesting a refund due to their warranty coverage they offered (or don't offer? This letter makes that confusing). I only seek to reconcile this through them as they were in charge of all payment matters between the second shop where they replaced the 2nd alternator coming back home through Mesquite, NV. This cost me towing, hotel, and two days of work. Nevermind that I never actually requested they pay for any of that. Just the work done. A month later, the 2nd alternator goes bad. Signs of these alternates going bad happened the day after in both cases. I attempted to contact and they claim they're not responsible. This letter says it again. As if the other shop had anything to do with the failure of the same Bosch alternator. 2 stars for the polite staff at the location that tried to help me. 0 stars for dishonest business ownership. Beware of their warranties. They stated that they are under NO obligation to cover them so you'll be at their mercy as to whether or not they'll help you.
We're sorry you were dissatisfied with out service. Although not required to, we paid for an expensive out of town repair on this vehicle. The owner then also demanded all of his money refunded on top of that! We tried to work with him to no avail. We installed the best parts available and have honored our warranties for 38 years.
- DRIVE AutoCare (N. Cedros Solana Beach)