I left my home in the morning to get a free rotation on my tires, but, as fate would have it, I had to get new tires. Then I was told I needed a wheel alignment. Following the alignment, I was told I needed new shocks. Luckily, the people at Align Tech didn't try to sweeten the news, but professionally explain the problems and made sound recommendations. I really appreciated this, because when I went to the rental car dealer, they wanted to be my friend.......and I was NOT in the mood! My car rides great now. I truly appreciate your professionalism, and your efforts to help me get through, what I had anticipated as an easy day, but turned out to be "one of those days".