I immediately felt comfortable when I walked into N Coast Alignment. It was a nice feeling since that is usually not the case regarding auto shops. I believe Shawn is who I dealt with at the front desk. He was easy going and explained everything that they were doing and why. He spoke in a car language that I could understand, while not once making me feel like he was talking down to me. I didn't feel ripped off which gives them a golden star in my book. The car was done exactly when he said it would be as well.