DRIVE AutoCare (Hwy 101 Solana Beach)
(858) 755-5015
DRIVE AutoCare (N. Cedros Solana Beach)
(858) 793-0560

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4

We had the unfortunate experience of having an alignment turn into a significant repair, as the lower control arms needed to be replaced. As this was a surprise, they made arrangements for us to get where we needed to be while they performed the repair, and had us back on the road the next day.

4

I went to North Coast on a reccomendation from my tire place. I needed to get my alignment done on my Audi A5. To my dismay, they found some damage to my suspension. Sean explained the options that I had and what he thought would be the best one to take. His explanations were detailed and thourough. After the work had been done he showed me the before and after stats. He agian, explained everything in a very detailed way. He even should me pictures of the work that they did on my suspension. I was very impressed and would highly reccomend a friend to North Coast.

4

I have taken both of my BMW X5's to be aligned at North Coast. They have done a great job, in a timely manner and have been fairly priced.

4

Easiest smog check I've done in years. In and out in less then 30 minutes. No appointment needed with friendly service. They have my repeat business!

4

I brought my 5 series BMW to NCA after a friend recommended them to me. I knew my car would need some additional parts. Sean was great, he said I didn't need some of the parts another shop had reccommended. The car now tracks and rides like new again.

4

I was impressed with the layout of your shops and equipment. Everything looked clean and well organized. Your explanations were concise and impressive. Your status with AAA was very convincing. You should emphasis this more. I would have appreciated the offer to see the broken parts. Thank you for staying late for me.

1

Awful Experience - Stay Away. TL; DR: extremely rude customer service, ignored the problem I asked to be serviced. This mechanic was recommended to me because they support the CarMax MaxCare plan. I took my Jeep in because the engine was making a distinct sputtering noise. They called me and said that they could not hear the noise, but that they found a new "overheating" problem. I had seen no temperature warning nor any signs of overheating. However, they assured me that this was a problem, and I agreed to have the problem fixed based on their recommendation. I asked again, "Are you sure you could not hear the noise?" They said "no, we cannot hear any noise coming from the engine." When I went to pick up the car, I requested the tech and another mechanic walk over to my Jeep with me to ensure that the engine noise wasn't there. When we started the car, the engine began to make its distinct noise. I said, "This is the problem I brought this in for. What does this mean?" The tech said, very rudely, "I don't have a crystal ball, I don't know. I would have to take it all apart and find out." I felt extremely disrespected as a customer considering A) this was why I brought the Jeep in to be serviced and B) his tone was unacceptable and very unprofessional and C) isn't this the job of a mechanic? I asked why they did not address the sound, and they said that because I didn't describe it as a "ticking sound," they did not address it, even though both the tech and another mechanic agreed that there was something wrong with the engine, but seemed indifferent to the fact that they did not address the problem. Lastly, despite being a MaxCare customer, the person at the register made no attempt to help me out. He said that because I brought the car in for a "sputtering" sound and not a "ticking" sound, I was not eligible to pay only my $150 deductible and would be charged for parts and labor. Dude...seriously? The tech was extremely rude to me, you did nothing to address the problem I brought the car in for even though a malfunctioning engine was CLEARLY audible, and you're going to charge a first-time customer close to $500 because I described the sound as "sputtering" and not "ticking?" I will never go back here and I will be sure to tell many of my experience in hopes that other customers will be treated with respect and actually have their problems addressed at other mechanics.

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