This is a follow up review after my not so glorious post I made following the negative experience I had with fixing a few issues with my convertable Jag. Within 12 hours of posting my review, I received a call from Mike the owner apologizing and taking full responsibility for the challenges I had getting my car fixed properly and on time. Not only was he responsible, he went above and beyond and offered to have my car detailed as an added gesture of good faith.I must say that I didn't expect anyone to call or for him to do this. I am truly appreciative and he and his company restored my full trust and faith in them. It would have been easy to blow me and the situation off and instead... he stepped up and won me over with his ethics and professional approach.I'm happy.Thanks Mike.
Thank you John for letting us make it right!
- DRIVE AutoCare (N. Cedros Solana Beach)