I had a bit of a car emergency and no local mechanic. I have always previously used Encinitas Ford. I vowed I would NEVER go to Ford again, in my opinion they are uneducated in what they are supposed to specialize in... cars. I had a friend tell me about Drive in Solana z Beach and said he had been taking his car there for years. I called early am and reached they’re answering service. Again, generally in my experience answering service companies are a bit difficult to communicate with, but starting here, with the answering service my experience was AMAZING. Brian from Drive called me well before the opening hours, heard my situation and made it possible for me to drop my car immediately. He told me about their shuttle that could get me to work which I’m not sure why but I was surprised, I suppose because I thought it was only large dealer-type places that offered shuttles. It gets better, Brian goes way above and beyond for me here, I tell him I have two dogs with me and would they be allowed in the shuttle car. “No problem. We’re very dog friendly here.” Drive had to keep my car overnight and provided a rental car at no charge to me. They diagnosed the problem right away, and quickly my car was repaired and I was back in it in such a short time. As you can tell, I could, and have, gone on about how wonderful Drive is and Brian’s customer service was nothing I had ever previously experienced. Thank you Drive and thank you Brian for making this such a positive experience. I hope to not have to see you soon, but when the time comes I WILL DEFINITELY BE BACK✌🏻
Thank you Michelle! We're happy we could meet your needs. And we do love dogs!!!
- DRIVE AutoCare (Hwy 101 Solana Beach)